faq

Question:

Where are you located?

Answer:

3636 Sheridan Drive
Amherst, New York 14226

Question:

What are the store hours?

Answer:

Monday – Friday 10 a.m. – 9 p.m.
Saturday 10 a.m. – 5 p.m.
Sunday 12 p.m. – 4 p.m.

Question:

Do you sell furniture directly off the showroom floor?

Answer:

Yes the furniture in our showroom is for sale and available for immediate delivery.

Question:

What if I don’t like the furniture selection in the showroom?

Answer:

Most of the furniture in our showroom may be custom ordered in different fabrics and finishes. Also, additional items can be ordered through catalogues.

Question:

Do you offer a layaway program?

Answer:

Yes. We require a minimum 20 percent non-refundable deposit with the remaining balance to be paid in six equal monthly installments.

Question:

Do you have any financing options?

Answer:

Yes. Newtrend Furniture offers 90 days same as cash for qualified buyers.

Question:

What is the delivery charge to my home or office?

Answer:

Delivery fees are based on a three-zone map of Western New York:
Zone 1 – Free
Zone 2 – $69 + tax
Zone 3 – $99 + tax
Click here to view the map or contact our customer service representative for your specific listing.

Question:

When do you deliver furniture?

Answer:

Newtrend Furniture delivers weekly on Wednesday, Friday, and Saturday from 8 a.m. to 5 p.m.

Question:

What time will the delivery truck arrive at my home?

Answer:

Customers can call Newtrend Furniture between 8:30 a.m. and 9:00 a.m. on their delivery day for a two to three hour window of arrival. Please allow extra time for inclement weather days.

Question:

Can the delivery crew remove old furniture from my house?

Answer:

The delivery company charges a $20.00 fee for every 15 minutes of moving furniture within the home, or to the curb. This fee is payable directly to the drivers.

Question:

What methods of payment are available on delivery day?

Answer:

We will accept cash or check on the day of delivery. Credit card payments must be arranges at least one day prior to delivery.

Question:

What if I cancel my delivery after the furniture has been loaded onto the truck?

Answer:

A $69.00 (plus tax) charge will be assessed if a delivery is cancelled after the furniture has been loaded onto the truck.

Question:

What if I am not home when the delivery truck arrives?

Answer:

A $69.00 (plus tax) charge will be assessed for the second delivery attempt.

Question:

Can I take my furniture home instead of having it delivered?

Answer:

Yes. Customers can choose to take their furniture home instead of having it delivered.

Question:

What if my furniture is damaged during delivery?

Answer:

Customers can call Newtrend Furniture and place a service request. Our serviceman will contact you to schedule an appointment at your home for inspection repair or replacement. Severely damaged furniture can be refused and returned to the store for inspection, repair, or replacement.

Question:

What if my furniture is defective upon delivery?

Answer:

Customers can call Newtrend Furniture and place a service request. Our serviceman will contact you to schedule an appointment at your home for inspection repair or replacement.

Question:

What if I require service on my furniture after it has been delivered?

Answer:

Customers can call Newtrend Furniture and place a service request. Our serviceman will then schedule an appointment at your home for inspection, repair, or replacement.

Question:

What if I change my mind and don’t like the furniture I have purchased?

Answer:

Stock orders can be canceled for a full refund within 30 days of the sale if canceled before delivery. Customers that cancel special orders or layaway items will be charged a restocking fee.